With stylish designs, professional factories, and high-quality control, we ensure that every leather bag meets the highest quality standards, allowing customers to shop with confidence.
Considerate Service
We provide contact via email and WhatsApp, guaranteeing a response within 24 hours. No matter what questions or needs customers have, we can respond promptly and offer assistance..
Shipping Policy
We are committed to providing efficient and reliable logistics services to our global customers, ensuring that your orders are delivered quickly and securely. All orders will be shipped within 24 hours after confirmation, and we offer real-time logistics tracking, allowing you to monitor the delivery progress at any time. We collaborate with multiple high-quality international and domestic logistics companies to ensure global coverage.
Our delivery timelines are as follows:
North America: 8-15 business days;
Europe: 5-10 business days;
Asia: 3-7 business days.
We understand the importance of timely delivery to you, and therefore, we strive to optimize the shipping process to minimize waiting times. In the event of unforeseen circumstances (such as weather, holidays, or customs inspections) causing delays, we will communicate with you promptly and provide solutions. If any issues arise during the delivery process, our customer service team will follow up throughout to ensure your rights are protected. Your satisfaction is our top priority, and we thank you for your trust and support! We will continue to work hard to provide you with an even better shopping experience.
Refund Guarantee
We are committed to providing a satisfactory shopping experience for every customer. If you are not satisfied with the product you received or encounter any issues, please carefully read the following refund policy so that we can provide you with prompt and efficient service.
Refund Conditions: If the product has quality issues (such as damage or functional defects), please contact our customer service within 7 days of receiving the product and provide relevant evidence (e.g., photos or videos). We will process a full refund or exchange for you.
Refund Process: Please contact our customer service team via email or online chat, stating the reason for the refund and providing the order number and relevant evidence. We will process your refund request within 1-2 business days and notify you whether the refund request has been approved.
Return the Product: If the refund request is approved, please return the product to the specified address (provided by customer service). Ensure the product is undamaged and includes all original packaging and accessories. If the refund is due to quality issues or a product not as described, we will cover the return shipping costs. If the refund is for no-reason returns, the customer is responsible for the return shipping costs.
Refund Methods: After we receive the returned product and confirm its condition, we will process the refund within 2 business days. The refund will be issued to your original payment method, and the time it takes to reach your account will depend on your bank or payment platform. If the refund cannot be processed through the original payment method due to platform restrictions, we will work with you to arrange an alternative refund method.
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